Refund and Returns Policy
1. Returns
We accept returns within 7 days of delivery if:
- The product is damaged
- The wrong item was delivered
2. Non-Returnable Items
- Used products
- Custom or bulk orders (unless defective)
3. Refunds
- Once approved, refunds are processed within 5–7 business days
- Refunds will be issued to the original payment method
4. Replacement
We offer replacements for damaged or defective products.
5. Return Process
To request a return:
- Email us at info@chameleon-packaging.shop
- Provide order ID and product images
6. Shipping Costs for Returns
- If the return is due to our error → we cover shipping
- Otherwise → customer bears return shipping cost
